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The Office of Instructional and Research Technology Blog

Friday, August 21, 2009

Extended Sakai Help Hours

I am pleased to announce that we are expanding the amount of Sakai support we are able to offer, beginning this fall semester. During these hours, we will provide first and second level support via email and phone.

Sakai support contact info:

sakai@rutgers.edu
732.445.8721

Sakai support hours:

Normal Fall Schedule (Aug 31 - Dec 11, excluding Labor Day weekend)
  • Mon-Thurs 8:30AM-10:00PM
  • Fri 8:30AM-6:00PM
  • Sun 4:00PM-8:00PM
The week before the semester (Aug 24-28) we will have partially extended hours:
  • Mon-Thurs 9:00AM-8:30PM
  • Fri 9:00AM-5:00PM
And we will also have extra weekend hours for the two weekends surrounding the start of the semester with 11-3 phone coverage and email coverage throughout the day:
  • Sat, 8/29
  • Sun, 8/30
  • Sat, 9/5
  • Sun, 9/6
  • Mon, 9/7 (Labor Day)
The weeks of Thanksgiving and Finals will also have adjusted hours, which will be announced in November and December.

With these new hours and added phone support, we hope to better provide the assistance you need, when you need it. And, as always, we welcome your feedback and comments.

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